Designing better healthcare services with patients

This session will look at inspiring and educational case studies, exploring the process, principles, benefits and pitfalls of co-designing healthcare services locally with those who use it. You will have an opportunity to learn from the perspective of the patients and healthcare users, as well as healthcare professionals and healthcare managers.

Two case studies will be discussed:

• How the inspiration of a patient led a Danish university psychiatric hospital to transform the way it works with patients;
• How Slovenia is aiming to move towards person-centred, integrated care.

Building on a framed contribution from the EPF Youth Group and building upon a number of brief interventions, the session will bring together a range of perspectives so as to enrich the discussion that we will engage in.

In summary, the session aims to: identify gaps in the healthcare services; provide solutions by showcasing enablers that can improve the healthcare services by involving patients and patient representatives in their design and leave the audience with concrete solutions that can be scaled up at a national level.

Session moderator: Dr Miklós Szócska

Panellists:

• Jan Mainz, Clinical Professor& Director, Aalborg University Hospital, Denmark
• Line Myrup Gregersen, Patient Representative at the Unit for Co-Creation at the Aalborg University Hospital, Denmark
• Dušan Jukić, Patient Representative for the Diabetes local organization in Novo Mesto, Slovenia
• Jelka Zaletel, MD, PhD, co-chair of National Diabetes Programme Coordination Group at Ministry of Health in Slovenia